Frequently asked questions
FAQs
Print Quality
The canvas prints are crafted with high-quality materials to ensure lasting durability and vibrant colors. With various sizing options and framing choices, each piece is made to meet the highest standards, giving the artwork a premium finish. Each piece is hand-stretched on a durable wooden frame, giving it a professional gallery-style look.
Print Materials
Canvas Material
- Poly cotton blend / 344 gsm
- Satin/matte finish
- Scratch, crack, & warp resistant
Print Colors
- State of the art printing technology for sharp photographic reproduction and color fidelity
- UL certified GREENGUARD GOLD ink
- Water & fade resistant
- Anti-yellowing
Framing
- High quality wood floater frame moulding
- Width of frame (from front facing view) is 1.1cm or 7/16"
- Gap between frame and print (floating area) is 1.3cm or 0.5"
- Professional matte black/white/natural finish
- Ready to hang with pre-installed sawtooth hanging hardware
Delivery & Shipping
From the time you place your order to the moment it arrives, delivery typically takes 5-7 business days. Delivery times vary though based on location. You will receive a tracking code upon shipping:
- Europe & UK: 5-10 business days
- USA, Canada & rest of the world: 7-15 business days. Print orders can be arranged. Please contact us directly via email to set up shipping.
If you have any questions about shipping to your country or need assistance, feel free to reach out via email at hello@artist-series.com.
We do offer FREE shipping on orders over 500€. The respective costs will be automatically waived on the check out.
Return Policy & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.